Frequently Asked Questions
Why will this network be good for residents and businesses in Mountain Home?
The City is confident it will be able to achieve all its goals for this network. Those goals are outlined by the Mayor on the front page of this website and include the following -
- Lowering the cost of internet access for residents and businesses.
- Significantly increasing the speed and reliability of internet access.
- Creating real competition to give residents multiple options in selecting a service provider - on demand and in real time.
- Building a state-of-the-art network to stimulate economic development, foster innovation and increase property values.
- Improving services provided to the City by way of public safety, transportation, healthcare, education, emergency communications, and new services that will become available by leveraging this advanced network.
What will it cost to deploy the fiber optics to each home?
The City is currently researching the costs involved in deploying a fiber network. Information related to costs per home will be shared as soon as we have this information.
Will I be forced to participate in the network?
No, Property owners who choose not to participate will have the option to opt-out of the network.
What happens when the fiber optic infrastructure is paid off?
Once the infrastructure is paid off, that portion of the costs goes away and the monthly cost to subscribers drops by that amount.
What is the breakdown of the total monthly cost?
The total monthly cost is separated into three main cost categories -
What happens if I move?
The cost of the infrastructure stays with the home because it is an improvement to the home. If you move, the new homeowner will be responsible for taking over any remaining infrastructure payments.
How many options will I have for internet speeds?
Internet Service providers will set their plan options. However, the City anticipates that subscribers will have at least the following options –
Can I sign up at any time?
Yes, but if you want to finance the infrastructure costs over 20-25 years, you will need to sign-up in the beginning.
What is included in the Maintenance & Operations expense?
Monitoring the network, make network repairs, take calls from customers, and managing deployments to new customers.
When will I know the exact cost of network connection to my home?
The City is currently in the process of assessing demand. Once the City has a firm number of participants, it will be able to set a per premise costs of construction. Actual assessment amount varies based on take-rate (the number of subscribers who participate). Once our assessment is complete, the City will be able to derive a more accurate total per premise cost, as well as a monthly cost for those who opt to finance the infrastructure.
What if I sign up and then decide I no longer want the service?
The cost of monthly Maintenance & Operations and Internet Services can be suspended by subscribers at any time. Infrastructure expenses cannot be suspended until the infrastructure debt is retired.
How many Internet Service Providers will I have access to?
The network will be open to any and all ISPs who want to offer services over the network. The City anticipates subscribers will have 3 – 5 ISPs to choose from at the launch of the network.
What is the process for switching my Internet Service Provider (ISP)?
To switch your ISP, you will simply access an online portal and with a click of the mouse unsubscribe from your current ISP. You can then subscribe to another available provider in the same way. Switching ISPs and service plans takes less than 60 seconds.
Who do I call if there is a problem?
Customers will have the ability to contact the network operations group directly by phone and email.
What does it mean that the network will be symmetrical?
This means your upload and download speeds will be identical and consistent.
What does it mean that the network will not be shared?
Almost all ISP networks in the United States today are shared networks. That means 32 or 64 homes have a shared connection and the demands put on the network by one home will affect the performance of the network on neighboring homes. The model we are planning to deploy is not a shared model so your connection will be dedicated and far more reliable.
Will the City be competing with the private sector?
The City seeks to increase competition among private sector service providers. The role of the City will be to provide and maintain the fiber infrastructure, but the City will not offer services on the network completing with private sector companies.